Our Focus is on Providing Patient-Centered, Loving Care

At Grandview, We Keep the Cookie Cutters in the Kitchen.

There are no “cookie-cutter” routines and care plans at Grandview. We don’t establish impersonal, institutionally based routines and then expect all of our residents to fit within that structure. Instead, we focus on our residents’ individual needs and preferences and design personalized care plans that accommodate them.

Prefer sleeping late and enjoy having your breakfast mid-morning? No problem. Would you rather rise early and have your therapy earlier in the day? Not an issue. We’ll create a personalized schedule and care plan that aligns with what works best for you!

We Don’t Just Care Because We Have to. We Care Because We Want to.

At Grandview, you can have confidence that your caregivers aren’t just taking care of you because they have to. We’re in the business of caring for others because we truly want to be. We’re not just known for providing excellent care that meets or exceeds all established standards and protocols. We’re also recognized for our commitment to providing resident-centered, loving care.

Our Values

Every Grandview employee, no matter what job he or she performs, agrees to commit to and abide by the following points of culture:

I give myself, and everything I commit to, 100 percent until I succeed. I am committed to the vision, mission, culture, and success of Grandview, its current and future team, and its residents at all times.

I am responsible for my actions and outcomes and will own everything that takes place in my work and in my life. I am accountable for my results, and I know that, for things to change, first I must change.

I always speak the truth. What I promise is what I deliver. I only make agreements with myself and others that I am willing to and intend to keep. I communicate any potential broken agreements at the first opportunity, and I clear up all broken agreements immediately.

“Good enough” – isn’t. I always deliver services of exceptional quality for our residents. I look for ways to improve systems and stay on a path of constant improvement.

I speak positively of my fellow team members and my residents in both public and private. I speak with good purpose, using positive conversation. I never use or listen to sarcasm or gossip. I acknowledge what is being said as true for the speaker at that moment, and I take responsibility for responses to my communication. I greet and farewell people and use their names when I can. I always apologize for any upsets and then look for a solution. I only ever discuss concerns in private, with the person involved.

I completely focus my thoughts, energy, and attention on the successful outcome of whatever I am doing. I am willing to win and allow others to win: Win/Win. At all times, I display pride in my work, competence, and personal confidence.

I learn from my mistakes. I consistently learn and grow so that I can help my fellow team members and clients learn and grow, too. I recognize the importance of facility in-services and know that it is an important part of my continuing education, enabling me to reach the level of excellence that is expected. I also realize that, by not attending them, I would become a weak link to my team and hinder its success.

I am a team player and team leader. I do whatever it takes to stay together with the team and achieve team goals. I focus on co-operation and always come to a resolution, not a compromise. I am flexible in my work and able to change if what I am doing is not working. I ask for help when I need it, and I am compassionate toward others who ask me for help.

I view my life as a journey to be enjoyed and appreciated, and I create an atmosphere of fun and happiness, so that all those around me may enjoy it as well.

I am a truly grateful person. I say thank you and show appreciation often and in many ways, so that all who are around me will know how much I appreciate everything and everyone in my life.

I always look to our established systems for a solution first. If a challenge arises, I implement a “system” correction before I look for a “people” correction. I follow the systems exactly, until a new system is introduced and approved. I suggest system improvements at my first opportunity.

I am consistent in my actions, so my residents and teammates can feel comfortable in dealing with me at all times. I am disciplined in my work, so my results, growth, and success are consistent.